In case of a failed payment, check the 3 factors listed below as they may have caused the issue:
1. Your Account's Funds
The payment won’t be accepted if there aren’t enough funds in your account.
On the other hand, if your order failed but funds were still withdrawn, they’ll be returned to you automatically.
In that case, the transaction amount might be pre-authorized. The pre-authorization is a temporary hold of the funds that will drop off in a few days. The exact timeframe depends on your card issuer.
You can check for pre-authorizations in your card statement or PayPal profile.
Also, if you’re using your PayPal balance, the payment attempt might fail because the payment may require a registered credit card or bank account in your PayPal account.
Important: PayPal payments are available for FastSpring users only.
In some situations, we may contact you if additional steps are required.
2. Your Geographic Location and Virtual Private Network (VPN) Service
When you’re not in the country where your card is registered, your payment attempt may be flagged as risky.
If that happens, please contact us directly ([email protected]) so we can arrange an alternative payment.
Your VPN service can also cause a payment attempt to be flagged as risky.
This happens when you use your VPN to circumvent the geolocation check. For example, if you’re in the UK, but your VPN server is in the USA, the transaction attempt may fail.
In that case, make sure to disable your VPN service during the transaction.
3. Your Bank Is Blocking The Payment
Often, payments are declined by the issuing bank. In such cases, we recommend contacting your bank to request that they allow payments to NitroPack.
Once the bank confirms that any blocks or restrictions have been removed, you can attempt the payment again.
📌 If you need any assistance or have questions, you can contact our Support team using the chat bubble on the bottom right of this page.